Under the Data Protection Act 1998, Flue Pipe UK Ltd has legal obligations towards you in the way that we deal with data collected from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission to do so, or we are obliged or permitted by law to disclose it. Flue Pipe UK Ltd‘s website only stores essential personal information for transactions and delivery of products in an online encrypted form. Information is only collected for transaction and marketing use by Flue Pipe UK Ltd and we will not pass on your details to a third party unless we obtain permission from you.

Flue Pipe UK Ltd’s website does not use cookies to collect any personal information.

The Flue Pipe UK Ltd website, with the exception of the registration and ordering systems outlined above, does not store or capture personal information, but merely logs the user's IP address (Internet Protocol: standard allowing data to be transmitted between two devices) which is automatically recognised by the web server. If you register to receive updates your information will be held on a secure server. It will be used only to provide you with e-mail updates on the topics you have requested or relevant product information and updates. This privacy statement only covers this Flue Pipe UK’s website at www.fluepipeuk.co.uk and subsequent sub sites of that domain. Other websites linked to from the Flue Pipe UK domain are not covered by this privacy statement. For Privacy relating to Social Bookmarking/sharing websites please refer to the individual sites privacy statements

Terms and Conditions of sale with Flue Pipe UK Ltd (www.fluepipeuk.co.uk)


Making a Purchase

When placing an order online with Flue Pipe UK Ltd (www.fluepipeuk.co.uk), you are entering into a legally binding contract valid under UK law.

We have tried to make it easy for anyone to purchase our products on-line. Browse through our products, click on the Add to Basket button to add any items you wish to purchase into your shopping cart. When you have selected all the items you require, click on the Checkout button. You will then be asked to complete your delivery details, shipping method and payment details, all required to complete your order.


1.    Orders

(a)    Official orders are only accepted through www.fluepipeuk.co.uk when the shopping cart is confirmed and payment made electronically via Lloyds TSB Cardnet and Sage Pay. Or from using phone payment to Fluepipe UK Limited via a Virtual Terminal and customer not present charge using Lloyds TSB Cardnet and Sage Pay. This process is required for the supply of any goods.
(b)    Once orders have been placed as paragraph 1 (a) the customer is subject to the terms and conditions of sale with Flue Pipe UK (www.fluepipeuk.co.uk)
(c)    Stenographical or clerical errors or omissions are subject to correction by the www.fluepipeuk.co.uk at any time.

2.    Payment

Payment is required as paragraph 1 (a) all major credit cards are accepted along with PayPal. Flue Pipe UK Ltd (www.fluepipeuk.co.uk) is PayPal certified to collect online payments and all financial transactions are covered by the PayPal guarantee and PayPal terms and conditions. Financial Information is encrypted and utilised by PayPal as per its terms and conditions

3.    Credit Card Security

Flue Pipe UK Ltd (www.fluepipeuk.co.uk) and PayPal use the latest, industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and Flue Pipe UK Ltd (www.fluepipeuk.co.uk) cannot be read in the unlikely event of someone intercepting it. Credit or Debit card transactions are fully secure. The yellow padlock icon in your browser window confirms when you are viewing a secure area of a site.

 
4.    Cancellation

After acceptance in accordance with paragraph 1(a) above orders may only be cancelled or goods returned with the previous written consent of Flue Pipe UK Ltd (www.fluepipeuk.co.uk) via the enquiry web page on the Website.  In the event of such cancellation being accepted Flue Pipe UK (www.fluepipeuk.co.uk) shall be entitled to make such reasonable and proper cancellation charge upon such terms as to payment as shall compensate the Flue Pipe UK Ltd (www.fluepipeuk.co.uk) for any loss or expense and costs incurred or to be incurred by it. If goods are not required then they must be returned using Interlink at the consumers own cost and there is a 20% of order value restocking charge for all returned goods. All returned goods have to be in a resalable condition for this process to take place.

Your right to cancel

a) Under the Consumer Protection (Distance Selling) Regulations 2000 (as amended), if you are a Consumer, you have the right to cancel the Contract for the purchase of the Goods and Services within 7 working days of the date upon which you agree to be bound under the Contract.  A working day is any day other than weekends and bank or other public holidays.
b) Unless we agree otherwise with you in writing, you will not be able to cancel the Contract of sale and delivery under this clause once the performance of the Delivery Service has begun by Flue Pipe UK.  Further, if you agree to our performance of the Services before the expiry of the 7 working day period noted in clause (a), above, you will not be able to cancel the Contract under this clause.
If, subject to clause (b), you exercise the right of cancellation set out in this clause (a), you should notify us via the enquiry web page on the Website.


5.    Delivery/Returns

(a)    Delivery to the customer’s nominated address will be arranged subject to reasonable delivery and transportation charges being met by the customer. Flue Pipe UK Ltd (www.fluepipeuk.co.uk) uses Interlink exclusively for all carriage of goods to and from our Manufacturing Supplier. Flue Pipe UK Ltd (www.fluepipeuk.co.uk) has a minimum carriage charge of £11.00
(b)    All weights quoted for goods are approximate and cover packaging and volume of products for delivery along with multiple packaging.
(c)    Items have to be ordered before 12 midday Monday to Thursday for next day delivery and 10am Friday for Monday Delivery (or Saturday Delivery if specified) Orders received after this time will be processed the following day for next day delivery.
(d)    Flue Pipe UK Ltd (www.fluepipeuk.co.uk) will use its best endeavour to secure delivery on the estimated date but time and delivery is not of the essence of the contract and late delivery shall not give rise to any claim for diminution or price or damages.  The company will not be liable for delay or non-delivery due to industrial disputes or other causes beyond its control.
(e)    Flue Pipe UK Ltd (www.fluepipeuk.co.uk) may rescind the contract if the manufacturer ceases to make goods of the type agreed Ltd to be sold whether the estimated date of delivery has arrived or not.  In this event the Flue Pipe UK Ltd (www.fluepipeuk.co.uk) will refund to the customer any sums paid.
(f)    If goods are not required then they must be returned using Interlink at the consumers own cost and there is a 20% of order value restocking charge for all returned goods. All returned goods have to be in a resalable condition for this process to take place.
(g)    Refunds are given on the above conditions and costs are deducted accordingly.
(h)    All shipping issues will be dealt with via the enquiry web page on the Website.

6.    Loss or Damage in Transit

Flue Pipe UK Ltd (www.fluepipeuk.co.uk) accepts no responsibility for loss or damage in transit.  Flue Pipe UK Ltd (www.fluepipeuk.co.uk) will however give all reasonable assistance to the customer at the customer’s expense in any claim made against the carrier.

7.    Manufacturer Guarantee

Subject as hereinafter provided the Manufacturer shall repair (or at its sole option replace) at its own cost all parts of its own manufacture which are or become faulty by reason only of the use of defective materials or by reason of defective workmanship within a period of 12 calendar months from the day when the goods shall become available for delivery to the customer subject to the following:-

(a)    The customer must give the company immediate written notice of any such defects and must not in anyway attempt to repair or remedy the defective goods.
(b)    The Company must be satisfied on inspection that the goods have not been put to abnormal or improper use: and
(c)    Any defective goods or parts must be returned carriage paid for inspection to the Manufacturer’s warehouse.  Goods and parts repaired or replaced under guarantee will be delivered to customers in the United Kingdom free of charge.
(d)    All additional Warranty and Guarantee schemes have specialist terms and conditions on a product and manufacturer basis. Full information is supplied with each product and independent registration by the customer with the manufacturer is required within 28 days of installation.

8.    Exclusions

Flue Pipe UK Ltd (www.fluepipeuk.co.uk) and the relevant manufacturer shall be liable for any indirect damage caused to the customer or any others due to such faults and defects specified in condition 5 above.

The Manufacturer’s liability under the above guarantee is limited to the cost or repairing or replacing any defective goods or parts and such liability shall terminate after the expiration of 12 months from the date of delivery.

9.    Privacy Statement

(a)    Under the Data Protection Act 1998, Flue Pipe UK has legal obligations towards you in the way that we deal with data collected from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission to do so, or we are obliged or permitted by law to disclose it.
(b)    Flue Pipe UK Ltd‘s website only stores essential personal information for transactions and delivery of products in an online encrypted form. Information is only collected for transaction and marketing use by Flue Pipe UK and we will not pass on your details to a third party unless we obtain permission from you.
(c)    Flue Pipe UK Ltd’s website does not use cookies to collect any personal information.
(d)    The Flue Pipe UK Ltd website, with the exception of the registration and ordering systems outlined above, does not store or capture personal information, but merely logs the user's IP address (Internet Protocol: standard allowing data to be transmitted between two devices) which is automatically recognised by the web server.
(e)    If you register to receive updates your information will be held on a secure server. It will be used only to provide you with e-mail updates on the topics you have requested or relevant product information and updates. This privacy statement only covers this Flue Pipe UK Ltd’s website at www.fluepipeuk.co.uk and subsequent sub sites of that domain. Other websites linked to from the Flue Pipe UK Ltd domain are not covered by this privacy statement. For Privacy relating to Social Bookmarking/sharing websites please refer to the individual sites privacy statements

Social Bookmarking

Some pages on the Flue Pipe UK website now include links to a range of social bookmarking / sharing websites. These sites allow you to store, tag and share links across the internet. You can share these links both with friends and people with similar interests. You can also access your links from any computer you happen to be using. So, if you come across content that you find interesting and want to save it for future reference or share it with other people, simply click on one of these links to add to your list. All of these sites are free to use but do require you to register. Once you have registered you can begin bookmarking. Each of the sites works slightly differently so use the links below to find out which service best suits your needs.

You can find out more about social bookmarking on Wikipedia.
Wikipedia article on social bookmarking

For more details about each of these services:

Del.icio.us
To register, go to:
http://del.icio.us/register
For more information:
http://del.icio.us/about

Digg
To register, go to:
http://digg.com/register
For more information: http://digg.com/about

Reddit
To register, go to:
http://reddit.com/login
For more information:
http://reddit.com/help/faq

Facebook
To register, go to:
https://register.facebook.com/r.php
For more information:
http://www.facebook.com/about.php

StumbleUpon
To register, go to:
http://www.stumbleupon.com/sign_up.php
For more information:
http://www.stumbleupon.com/about.html